Return and Refund Policy

At FMW, we want you to feel confident when choosing Enchanté. Please read our return and refund terms before placing an order.

Our Satisfaction Promise

If you are not satisfied with your purchase, you may contact us to request a refund under our confirmed money-back guarantee terms. Eligibility, time limits, product condition requirements and any exclusions will be communicated clearly before the guarantee is offered.

Damaged, Incorrect or Defective Orders

If your order arrives damaged, defective or incorrect, please contact us as soon as possible with your order number and clear photographs of the issue. We will review your request and explain the available resolution.

How to Request a Refund

Contact us at [CUSTOMER SUPPORT EMAIL] or [WHATSAPP NUMBER] with your order number and reason for the request. Our team will review your request and provide instructions.

Refund Processing

Approved refunds will be issued through the original payment method where possible, or another mutually agreed method. Processing times may depend on the payment provider.

Important Conditions

Please do not return a product before receiving return instructions from our team. Any applicable return shipping costs, eligibility requirements and exclusions will be communicated before the purchase or return is confirmed.

Contact Us

For return and refund enquiries, contact fmwpremiumone@gmail.com